Privacy statement

Privacy statement Bouckaert Deep Democracy Mediation & Coaching

Bouckaert Deep Democracy Mediation & Coaching (hereafter Bouckaert) takes the privacy of your personal details, obtained by visiting our website, very seriously. You can be certain that we will deal with your personal details carefully. On this page, we’ll explain what you can expect from us regarding the privacy of any information which you provide to Bouckaert.

Bouckaert Deep Democracy Mediation & Coaching
Tromplaan 29
3951 CL, Maarn,
The Netherlands
+31 (0)6 151 427 28

This statement only applies to the website but not to any websites which it links to.

If you have any questions about this privacy statement, please send us an email.

Use of your personal details

When you visit the website or obtain products or services from Bouckaert, you provide your (personal) details. Bouckaert only asks you for those details which are most necessary. For example, your email address is needed to send you a newsletter or free product, your first name is used to personalise your e-mails.

Which details do we collect?

When you sign up for our newsletter or download an article or e-book, you fill in a contact form or make another request for one of our services, you will be/will have been asked to fill in your details. We only process the details which you supply or have supplied to us yourself. Examples of such details are:

  • Company name
  • First name
  • Surname
  • Address details (Street, house number, post code and town or city)
  • Email address
  • Telephone number
  • Education
  • Other information which you fill in on the website, such as a reaction to a blog article or a message in the contact form or a comment made on the sign-up form

What do we use these personal details for?/ Purposes of data processing

Bouckaert processes these details for one or more of the following aims:

  • so you can make use of all the functions on the website
  • to be able to telephone you or email you if this is needed to provide a service or to answer your question(s)
  • to inform you about changes in our products or services
  • for marketing purposes, as permitted under law (each email contains an unsubscribe link)
  • to analyse what you do on the site to optimise the website (these details can never be traced back to an individual IP address, see further in this statement)
  • to adapt our services or products to your preferences
  • to send you free products, E-zines, blog articles
  • to retarget Facebook advertisements
  • to make proposals
  • to send you information about training courses or workshops
  • for invoicing and administrative purposes

In addition, Bouckaert, just like other companies, is obliged to meet legal, administrative obligations and requires certain details for the accounts and for tax (returns).

Website visitors under 16 years of age

Bouckaert doesn’t intentionally collect details about website visitors under 16 years of age. However, it is impossible to check the age of website visitors. Should Bouckaert unintentionally have access to details about your child, please contact us to have this information removed.

Retention period

Bouckaert won’t retain your personal details any longer than strictly necessary.

Website data can be viewed for 26 months, but this cannot be traced back to you, because the data is made anonymous.

If you unsubscribe from the mailing list, your details will remain in the email programme for a maximum of 3 months. If you unsubscribe, we will immediately be unable to send you any more newsletters.

Details which you fill in in the contact form on our site will be deleted by us as soon as we have reacted to your question or remark, unless of course, we need these details to contact you again or for administrative purposes. This is definitely the case if you leave your details on a sign-up form.

Bouckaert retains administrative data for a minimum of 7 years, given that this is the stipulated retention period for all companies for the Dutch tax office.

Sharing personal details with third parties

Bouckaert doesn’t sell any of your details to third parties. Bouckaert may, however, provide details to external parties if these details are required to provide products or services or to meet legal requirements.

For example, Bouckaert makes use of an accountant, who books in invoices, your details are stored in Mailchimp and your details are used to send you ezines or an e-book.

If Bouckaert shares your details with an external party, we agree a processing agreement with them which states that your details may not be used for other purposes and will be deleted as soon as they are no longer required. In this way, Bouckaert ensures the same level of security and privacy for your details with external parties.

Cookies and Profiling

A cookie is a small text file stored in the browser of your computer, tablet or smart phone when you visit this website for the first time. Bouckaert makes use of functional, analytic and marketing cookies.

By combining your details – either manually or using cookies, Bouckaert can send you more targeted content.

You are informed about the cookies which Bouckaert uses during your first visit to and you have either given or not given consent for the use of marketing cookies. This consent is stored in a consent cookie, so that you don’t get the cookie message each time you visit the site.

The browser which you are using to visit a website is almost always set up to accept cookies. You can choose to deactivate this.

You can change or withdraw your consent on the page ‘Cookie policy’ at any time. This page also shows a complete overview of the cookies which Bouckaert is using. Below, you can find a brief explanation.

Functional or technical cookies

Functional (technical) cookies ensure that the website works well on every device and with every browser. These cookies don’t store any personal details. The cookie which stores your cookie consents also falls into this category.

Analytical cookies

Services such as Google Analytics make use of analytical cookies. This is how Bouckaert can see how visitors use the site, which pages are popular and the channels which bring people to the site.

Google Analytics uses the IP address of website visitors for statistics. It is theoretically possible to obtain more information about a visitor using a complete IP address, even if this has not been permitted.

So, to be on the safe side, Bouckaert makes use of IP masking. Google Analytics then removes the last figures from IP addresses before these are used and stored, so these details are not provided to Google.

Marketing or tracking cookies

Marketing cookies, also known as tracking cookies, keep a record of your surfing behaviour, so that we can offer made to measure content and advertisements.

Bouckaert uses Mailchimp to send emails. If you, for example, request an e-book and so at the same time give us permission to make use of the details which you have filled in, to send you newsletters with current events and tips about Deep Democracy or more subjects, your details will be sent on to Mailchimp.

Mailchimp records which pages on the website are visited by people. This is how Bouckaert knows, for example, whether an email campaign is successful. It is also possible to send emails to a specific section of the mailing list.

Social media

The Facebook pixel records which Facebook visitors visit Based on this, it is possible, for example, to tailor advertising specifically to the people who have visited a certain page.

N.B. At this moment, we are not yet making use of this.

Consulting, changing or deleting your details

If you are subscribed to the newsletter (E-zone), then you can always choose to unsubscribe with one click of a button. If you would like to change your details or unsubscribe from the Bouckaert emails in the meantime,  please send us an email or fill in the contact form.

Please be aware that you can’t have details deleted for which there is a legal retention requirement.

Please send your request for viewing, correction, deletion, transfer of data, request for withdrawal of permission or objection to processing your personal details to


Bouckaert’s use of up to date security measures limits the chance that your details can be misused, such as losing your data (data leaks) or unauthorised changes. Only necessary people have access to your details and this access is well protected.

The website has an SSL-certificate, which you can recognise by the little green lock in the address bar: all the data which you provide, is sent via an encrypted connection.

Bouckaert’s website is secured by passwords and any details which are stored in the office are kept in a fire-proof, locked cupboard.

What if you have a complaint?

Should you have the idea that your details are not well protected or if you have any suspicion of misuse, please contact us. This is also the case with any questions or complaints concerning the processing of your personal details by Bouckaert.

In the event that we are unable to solve this problem together, you have the right, on the grounds of the privacy legislation to  file a formal complaint with the Dutch Personal Details Authority (Autoriteit Persoonsgegevens).

Maarn, 24th May 2018